🤍Please allow 10-14 🤍working days for us to make your Order with Love & Care 🤍

Terms & Conditions

GOODS AND SERVICES

Prices and availability of goods and services are subject to change. 

Whilst we try and ensure that all prices on our website are accurate human error may sometimes occur. If we discover an error we shall inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel, and you have already paid for the goods or services, you will receive a Full Refund.

Most items listed on our Website and Handmade to Order which we aim to make within 7-14 days of your purchase. (This can differ depending on the time of year so please check our Home page for information)

We do have a Ready to Post section where we will advertise items which we have pre made. Orders from the Ready to Post section will be despatched within 2-3 days.

If anything is required urgently please get in touch before ordering and we will always try our best to make an Item urgently if required. 

We offer a 14-day returns period for unused goods starting from the day after delivery.

If we have missed or sent the wrong product a claim must be made within 30 days of delivery.

We also offer a 30 day warranty for most goods for normal wear and tear starting the day after delivery.

The customer must take reasonable care of item that they wish to return.

Items that are returned showing signs of use will be sent back to you, without refund or exchange, unless they are proven to be faulty from the point of sale.

The customer will be responsible for any return costs.

If the goods supplied are faulty we will refund the full amount including P&P, providing the customer can conclusively prove this is a genuine circumstance.

We are unable to Offer Refunds for Made to Order products and personalised items so please make sure any spelling input for names etc is correct when ordering. 

Our items are sent via Royal Mail using a Business Post service and larger heavy items are sent via a Courier. Please provide a contact telephone number if ordering larger goods so we can pass on to the Courier.

Please note it is not possible to exercise the right to cancel by refusing a parcel on arrival. Customers need to exercise their right in writing or in another durable medium.

Do not refuse a delivery from the courier company as the cost involved in processing & return delivery fees amount to £15, this cost will be passed onto yourself as a customer, when it’ll be cheaper to accept the item and return via our standard returns procedures.

Please note that refunds can take up to 3 working days to appear in your account. We are unable to change the Delivery address after purchase so please make sure all delivery details are correct at the time of ordering.

OUR LIABILITY

Whilst we endeavour to ensure that information on the Wombles Crafts site is correct, we shall not be liable for any damages arising from the use or inability to use Wombles Crafts or any information contained on it or from any action or decision taken as a result of using Wombles Crafts site or any such information.

NEWSLETTERS

By purchasing with Wombles Crafts you agree to receive occasional newsletters and updates via email or SMS text messages. You can easy unsubscribe by clicking the unsubscribe button at the bottom of any newsletter / update.

COOKIES 

To make this site function properly, we sometimes place small data files on your computer, known as cookies. Most big websites or internet service providers do this too. Cookies help the site remember your settings – preferences for how you want to view the site on your computer – so you don’t have to keep re-entering them whenever you come back to us.

Any page that has a Youtube video embedded will employ 3rd party cookies from Youtube for the purposes of accurately tracking the number of views a video has. No personal or identifiable information is collected.

We use cookies to improve the customer experience and we do not hold any personal information from visitors to our site unless a purchase or voluntary submission of information is given.

We employ 3rd party cookies from google to track general user behaviour to improve your user experience. No personal or identifiable information is collected.

HOW YOU CAN CONTROL COOKIES

You can control and/or delete cookies as you wish – for details, see AboutCookies.org.

You can delete all the cookies already on your computer and you can set most browsers to block them being placed. But if you do this, you may have to manually adjust some preferences every time you visit the site.

Wombles Crafts does not use cookies for any other purpose than those presented here and does not use them to collect any personal data for any other purpose.

LAW

LEGAL DISCLAIMER FOR THE USE OF THE WEBSITE

The information contained in this Site is for general guidance on matters of interest only. “Information” includes without limitation any expression of opinion, projection, estimate or forecast. The information on this Site is provided on the basis that Wombles Crafts are not herein providing professional advice or services and your access to this site (other than to read this disclaimer) is permitted on the basis that you agree to this.

It is your responsibility to evaluate the accuracy, completeness or usefulness of any information available on or from this Site and to seek professional advice where appropriate. While we have made reasonable attempts to ensure that the information contained in this Site has been obtained from reliable sources, Wombles Crafts is not responsible for any errors or omissions. Except to the extent any applicable law makes the following provisions void or unenforceable, all information in this Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of such information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Wombles Crafts be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any direct or indirect, special or other damages, even if the possibility of such damages has been specifically advised or ought to have been anticipated. Certain links in this Site connect to other Web Sites maintained by third parties over whom Wombles Crafts has no control. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties are those of the respective authors, publishers or distributors and not of Wombles Crafts.

All information on this site is the property of Wombles Crafts and images should not be shared or copied without prior consent. 

LEGAL DISCLAIMER FOR ALL PRODUCTS SOLD VIA Wombles Crafts

Where there is a risk involved in using the products sold by Wombles Crafts.

It is strongly recommended that proper precautions are taken at all times when using the products sold.

All persons who use/wear products sold by Wombles Crafts do so at their own risk and accept full liability of any consequences.

Wombles Crafts and their owners will not be held liable for any injury, accident, death, property damage or incidental or consequential damages arising out of the use of products sold. You also agree to assume and accept all risks of serious bodily injury arising from the use of any products sold.

Customers are responsible for checking and maintaining the safety of products before use.

We reserve the right to cancel any order up to the point of delivery.